FAQs

 

  • Our store is located in the Gregg House Storefronts on the South 40 of the Washington University South 40 Campus. If you are walking to main campus from the South 40, our store will be on your left as you pass the clock tower.

  • Wash U Wash offers 2-day turnaround: dirty laundry or dry cleaning received on a Monday will be washed and folded or dry cleaned by Wednesday. Similarly, items received on a Wednesday will be taken care of by Friday, and items received on a Friday will be ready on Monday. All services are completed under this schedule unless otherwise noted.

  • Monday: Lien, Dardick, Nemerov, Lee, Dauten, Rutledge, Beaumont, Shandeling, Danforth, Shepley, Wheeler, Park, and Mudd

    Wednesday: Zetcher, Eliot A/B, Umrath, Gregg, Liggett, Koenig, Myers, Hurd, and Hitzeman

    Friday: Lopata, Millbrook, Village, Village East, Lofts, Greek Life Housing, and Off-Campus Housing

  • No, you will get a Wash U Wash Laundry Bag with your own unique ID number on it. In addition to this, everybody’s laundry is washed separately, so there is no need to label.

  • Customers who don’t plan on using our service very often can choose to pay by the pound for individual bags of laundry to be washed and folded. You will bring your laundry to the storefront where it will be weighed and ready to be picked up on our next Wash U Wash business day. This service does not require any prepaid plan. Each pound of laundry costs $3.00.

  • While very rare, in the case that clothing is lost or damaged, you can be covered up to $50. Please see the service contract for more information on coverage.

  • Please send us an email at support@washuwash.com, and we will notify you of your remaining pounds within 24 hours.

  • We are partnered with a local professional Laundromat that washes and folds all the clothes.

  • Customers have 24 hours from purchase of the plan to cancel their plan for a full refund minus a 6% transaction fee. Customers on plans have 21 days from their first date of use to request a refund. We will offer a prorated refund minus a 6% transaction fee (i.e., customers will be refunded the plan cost minus the 6% fee and the cost of the pounds they have used).

  • There are no refunds for dry cleaning unless an item is damaged or lost. Any refunds for dry cleaning will not exceed $50 per customer per year.

  • You will be charged $3 per pound in overages and your bag won’t be picked up until the invoice is paid.