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Billing Help

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

We accept the following payment types:
Visa®
MasterCard®
Discover®

The merchant name that will appear on your credit card statement is:
WASH U WASH

Sales Tax

There is no sales tax for laundry services in Missouri.

Processing an Order

Orders will be processed as quickly as possible. When you come to Washington University in the Fall, please stop by the store to pick up your laundry bag!

Our mailing address is:
Wash U Wash
Box 20019
6515 Wydown
St. Louis, MO 63105
United States

We are located on the Gregg Walkway in the South 40 of Washington University in St. Louis.

What to put in “Shipping Address”

Please put the dorm name, dorm or suite number, and the students phone number and email address. Students will receive their bag upon arrival at school. If you do not know the student’s dorm yet don’t worry – just send us an email or call us when you do and we’ll update it in our system!

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it.

Customer Service Email Address: Support@WashUWash.com

Order Status

You can check your order status by logging in and checking under “Recent Order”
If you still have questions about your order you may contact our customer service department.

Shipping and Handling

There is no shipping. Just come to the store when you arrive on campus to receive your laundry bag.